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MSEM PROGRAM: FACULTY & STAFF
Charlie Rabie,
Business Strategy
Charlie Rabie has enjoyed a 30 career spanned both high technology
and academic organizations. He served as Senior VP of Products for
Aspect Communications, an international $500 million company
specializing in CRM and call center technology. Mr. Rabie was an
integral part of the executive team defining vision, strategy and
plan for the company, and managing 300 employees spanning product
management, product marketing, engineering, quality assurance,
training and documentation. Aspects' elite customers included:
Comcast, Fidelity, American Express, Royal Bank of Scotland, Verizon
Wireless, IRS, Siemens, Sony of Japan and large call center
service companies in India and the Philippines. Mr. Rabie
successfully setup a 50 person organization in Bangalore, India,
that served as an extension to the Aspect engineering and QA team in
North America. This included implementing the necessary processes to
recruit talent and train them, and to build the necessary
infrastructure providing facilities and communications to our
overseas team. Mr Rabie has first-hand knowledge of the
benefits and pitfalls associated with the setup of an overseas
operation.
Rabie also founded a successful startup in Canada that merged with a
US company and went public on NASDAQ in 1993. He was the VP of
Products when the company went public and was part of the team that
presented the organization to financial analysts. He also served as
Operations Manager for a global engineering firm, where he worked on
many international projects, including the upgrade of the NORAD
early warning system.
As a business strategy consultant, Rabie has consulted for a
wide-variety of companies in the area of defining and implementing
business strategy from startups to large corporations. He has
delivered presentations at numerous conferences including several
key note addresses at CRM, Speechtek and Knowledge Management
conferences.
He served as a full-time lecturer in the Faculty of Management at
McGill University in Montreal, where he taught MBA students. He
graduated with a Masters degree in Science specializing in Computer
Science from Concordia University, and has taken many technical and
business management courses throughout his career.
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