Nicholas Diehl is an Ombudsperson for the Massachusetts Institute of Technology, serving faculty, staff, and students to help resolve concerns and conflicts related to life and work at MIT. Prior to joining MIT in 2017, he served as an organizational ombudsman at the Asian Development Bank, American Red Cross, National Institutes of Health and Princeton University, respectively. Before becoming an ombudsman, Diehl started his work in the alternative dispute resolution field as a mediator in Brooklyn, NY, working at the Safe Horizon Community Mediation Center and in Brooklyn Housing Court. He received mediation training through the Safe Horizon apprenticeship program and the Brooklyn Law School mediation clinic.
Diehl is an active member of the International Ombudsman Association and served as IOA's President. He is currently on the IOA professional development faculty and is a frequent presenter at conferences. He also serves on the American Bar Association Dispute Resolution Section Ombuds Committee. Diehl completed his undergraduate studies at the University of Vermont and holds graduate degrees from the University of North Carolina, Greensboro in Conflict Analysis and Resolution and from American University in Organization Development.